March 27, 2020 update to our telemedicine services and instructions
In order to continue to provide services while reducing the risk of infection to you and your family, we will now use telemedicine for nearly all conditions outside of the well-child checkup. Please call our office and press option 2, to request a telemedicine visit appointment, as we need to make sure that your provider is available and to allow sufficient time for this service. Our nurse triage may determine your child needs an in-office visit instead of a telemedicine visit. Any in-office sick visits will remain in the afternoon but telemedicine sick visits will be offered throughout the day during regularly scheduled clinic hours. If during the telemedicine visit your provider determines the need for an in-person physical exam or labwork, an in-office visit will then be scheduled. We appreciate your patience as we continue to adapt to the changes around us. Thank you for trusting us to take care of your children.
1) After you schedule an appointment with our office staff, you will be given a passcode.
2) Go to https://wwpeds.doxy.me/ 10-15 minutes prior to your appointment time to be on time for your appointment.
3) When prompted "Who are you here to meet with", please select the provider that you scheduled your appointment with, and "Enter" room. Please note that these appointments are provider-specific. Please do not select any other provider other than the one you have made your appointment with.
4) When prompted to "Enter your name here" please enter the Patient's Name and the passcode you were provided by our office. If you do not have your passcode, please call our office at 919 859-9991 and press option 2 for scheduling and they will provide that to you.
5) Click Enable Camera. If you are using your cell phone, please have your camera on "selfie mode" prior to this. If not, please log out of website, change camera mode, and retake steps 2 through 4. If you are using the computer, please make sure that your computer camera is enabled along with audio.
6) You will be placed in your provider's waiting room. Your provider will be with you shortly.
Please call our office at 919 859-9991 option 2 for scheduling if you are having difficulties.
March 22, 2020 (an update to March 19, 2020 announcement)
We are offering telemedicine based on the list of conditions below. Telemedicine visits for other symptoms may be available and are at the discretion of the nurse or provider. Please call our office to request a telemedicine visit appointment, as we need to make sure that your provider is available and allow sufficient time for this service. These visits will be scheduled during regular office hours. We may determine during the telemedicine visit that your child needs to come in to the office for a physical exam or lab work; if needed, we will discuss that during the virtual visit.
Telemedicine visits can be used for:
- Mental health (ADHD, depression, anxiety)
- Rashes (diaper rash, acne, eczema)
- Asthma- continued maintenance care NOT current flares with coughing or wheezing
- Pink eye
- Menstrual concerns
- Obesity treatment and prevention
Telemedicine visits are NOT used for:
- Regular well-child checkups
- Breathing difficulties
- shortness of breath
- Ear pain
- Unspecified fussiness
- Abdominal pain
- Chest pain
- Throat pain
These visits will continue to need in-clinic appointments unless the nurse or provider think otherwise.
March 19, 2020
We would like to give an update about how Western Wake Pediatrics, PA is striving to serve your family while minimizing unnecessary exposure risks. In addition to the changes detailed on 3/16/20, we are working on logistics for telemedicine. We will inform you when our telemedicine service is available.
These telemedicine visit types are now in benefit plans for patients insured by BCBS, UHC, Cigna, Aetna, Medicaid, and Tricare. MedCost does not include telemedicine in their benefits. These benefits plans may be subject to change, so check with your carrier for details.
It is essential that we continue to vaccinate your children on schedule to help protect them from the vaccine-preventable illnesses. Pre-K, 11-year-old, and 16-year-old visits are still a priority. Well-child checkups for children from birth to 2 years old allow us to monitor growth and development as well as administer vaccinations. We appreciate your patience as we all adjust to the rapid changes around us. Thank you for trusting Western Wake Pediatrics with the care of your children.
March 16, 2020
A Message for Our Families
We would like to give an update about how Western Wake Pediatrics, PA is handling appointments.
Beginning Tuesday, March 17, 2020, we will no longer offer walk-in morning appointments Monday – Friday. Instead, we will offer Well Visits in the morning and Sick Visits in the afternoon, by appointment. Lactation consult visits and immunization/nurse visits will only be offered in the morning, starting at 8am. Callers will still go through our COVID-19 screening process to determine the need for isolation.
As a reminder, one parent/guardian per patient. Siblings and other adults will need to stay in their cars or at home.
This week, we will be implementing a curb-side check-in process. We will have a process in place to eliminate the need for any patient to wait in the waiting room. We will give instructions at the door upon your arrival.
March 13, 2020
A Message For Our Families
We would like to give an update about how Western Wake Pediatrics, PA is handling the Coronavirus (COVID-19) infections in our area. Our main concern is the health and well-being of our patients and their families. The situation is evolving rapidly, and we are making every effort to implement protocols to maximize safety within our office.
We understand there is a significant amount of fear and concern right now. We are working with local experts to provide science-based information.
Fortunately, children have experienced less severe infections. Children are exposed to many other coronaviruses every winter and this is thought to be one of the reasons why the infection is less severe in younger people. However, they can expose others who may be at greater risk for more severe outcomes. Those at risk should currently be practicing social isolation and contact their care providers for direction. Our office is not testing for COVID-19.
In order to reduce the risk to our patients and their families, we are REQUESTING the following:
- We are requesting families limit the number of caregivers bringing the child to the office. One parent/guardian per child.
- We are requesting families to bring only the patient to the office, no siblings.
- We are requesting people over 60 to avoid the office unless there is absolutely no alternative, and they are the child’s caregiver.
We are currently screening all patients for exposure to the COVID-19 virus, as follows:
- If you have had close contact with a laboratory confirmed COVID-19 patient within 14 days and have fever with cough, please contact the NC Coronavirus Hotline at (866) 462-3821. Our office is not testing for COVID-19.
- If you have had close contact with a laboratory confirmed COVID-19 patient within 14 days and have NO SYMPTOMS, it is best to avoid our office and follow the NCDHHS home isolation guidance and symptom log.
- If you are experiencing fever and cough and have had NO CONTACT with a confirmed COVID-19 patient, please contact our office prior to arriving for further screening and instructions.
Remember that washing hands and being aware of our surroundings is very important to staying healthy. There is no current need to wear masks unless instructed by medical professionals.
The most important aspect is to remain calm and rational. Western Wake Pediatrics providers will continue to be accessible and provide the level of care you have come to expect. Our current services will remain unchanged.
As things evolve, we will update our families as quickly as possible.
Thank you for trusting us with the care of your families. (3/13/20)