FAQs
Does Western Wake Pediatrics (WWP) accept my insurance?
Please click here to see which insurance programs WWP participates in.
How do we enroll our baby with WWP?
Congratulations! Your child will be cared for by the hospital staff until discharge. For a newborn's first appointment in our office, please call us at 919-859-9991, option 2. Please click here to obtain more details about enrolling as a new patient.
When does my newborn follow-up in clinic after going home from the hospital?
The first in-clinic newborn visit is typically scheduled 24 to 72 hours after discharge from the hospital. The timing will be determined by the discharging provider and is dependent upon a variety of factors. We ask that you call our office after the baby is discharged from the hospital in order to schedule their first visit at our practice. We look forward to meeting and caring for your newborn!
What do I need for my newborn's first visit?
New Patient FormsWe ask that you complete the new patient paperwork packet prior to the appointment OR allow 15 minutes prior to your appointment to do so.
How do I transfer my older child to WWP?
Please click here to obtain details about enrolling as a new patient.
I have completed my new patient forms, what happens now?
ONCE YOU HAVE COMPLETED YOUR NEW PATIENT FORMS, YOU MAY SEND THEM VIA:
- Email to records@wwpeds.com
- Fax to 919-859-6595 Attn: Medical Records
- Mail to 940 SE Cary Pkwy, Suite 200, Cary, NC 27518
- In person drop off at our office
Regardless of the method you choose, we will confirm receipt of your forms. Before any appointment can be made, we must also have copies of previous medical records.
How do I transfer medical records for my child?
How do I know my requested medical records have been received by WWP?
We will call you to schedule your first appointment once we receive your new patient paperwork packet and your child’s medical records.
Does my first appointment have to be a well visit or can it be a consultation or sick visit?
Your fist appointment can be for a physical/well child checkup, a sick visit, or a behavioral health consult. If your child is medically complex, it may be helpful to book a "sick" visit that allows us time to talk with you and become familiar with the unique medical needs your child and ensure you are connected with all the necessary resources.
Is someone available outside of office hours?
One of our pediatricians is always on-call and available when the office is closed. 919-859-9991, option 8 will connect you to our after-hours answering service. If needed, they can connect you to the North Carolina-based nurse triage group PRN (Positive Reinforcement Nursing) or to the physician on call. The fee to speak with PRN is $15/call (last updated 12/2022 and subject to change), though this fee is waived for the first two months of a child’s life. Your insurance may or may not cover this fee from PRN.
Please save routine questions for the morning. Neither the after-hours answering service nor PRN can attend to matters regarding lab results, referral requests, prescription refills, billing questions, or changing/canceling appointments. These needs will have to be addressed when the office is open.
